Tom Clancy’s Rainbow Six Siege
Is anyone else getting this after the new update? I launch the game and it comes up with this menu (Link Below). Does anyone have a fix?
Thank you for contacting us. Can you try the following troubleshooting steps [support.ubi.com] (verifying game files in particular) and see whether you’re able to launch the game.
If you do have no luck however, can you please visit our support website [support.ubi.com] and submit a ticket/case by logging in and selecting ‘Contact Customer Support’. Additionally, if you could add your system files [support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.
When that is done, let us know your ticket/case number and we will pass it to our technical team.
Thank you for contacting us. Can you try the following troubleshooting steps [support.ubi.com] (verifying game files in particular) and see whether you’re able to launch the game.
If you do have no luck however, can you please visit our support website [support.ubi.com] and submit a ticket/case by logging in and selecting ‘Contact Customer Support’. Additionally, if you could add your system files [support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.
When that is done, let us know your ticket/case number and we will pass it to our technical team.
Thank you for contacting us. Can you try the following troubleshooting steps [support.ubi.com] (verifying game files in particular) and see whether you’re able to launch the game.
If you do have no luck however, can you please visit our support website [support.ubi.com] and submit a ticket/case by logging in and selecting ‘Contact Customer Support’. Additionally, if you could add your system files [support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.
When that is done, let us know your ticket/case number and we will pass it to our technical team.
Hey! Thanks for the response. Unfortunately verifying my game files didn’t work. I have submitted a ticket at REFERENCE NUMBER 08238007.
Ahh, that’s a shame! I checked it and can see that you provided everything as requested and your case has been forwarded.
You can either check the ticket/case itself for any updates or alternatively, when there will be any correspondence, you will receive email accordingly, which some may find more convenient.
Also, if you can make sure you have all of the rest of the troubleshooting steps completed in the FAQ I sent earlier to see if problem persists.
Hopefully we will be able to have it resolved sooner than later! 🙂
Hey! Thanks for the response. Unfortunately verifying my game files didn’t work. I have submitted a ticket at REFERENCE NUMBER 08238007.
Ahh, that’s a shame! I checked it and can see that you provided everything as requested and your case has been forwarded.
You can either check the ticket/case itself for any updates or alternatively, when there will be any correspondence, you will receive email accordingly, which some may find more convenient.
Also, if you can make sure you have all of the rest of the troubleshooting steps completed in the FAQ I sent earlier to see if problem persists.
Hopefully we will be able to have it resolved sooner than later! 🙂
Hey Karl. The ticket was responded to and the matter was fixed!
For people that have problems with this in the future; Update your Drivers. If that doesn’t work like it did with me, restart your computer -> re-validate your games files whilst uninstalling BattleEye and it should work. Thank you for the help!
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Nanerbeet commented Feb 19, 2018
There appears to be a Trojan installed in this program.
Windows Defender flagged it with:
Trojan:Win32/Ditertag.B
And once I got this message when launching it:
Error at hooking API «NtProtectVirtualMemory»
Dumping first 32 bytes:
4C 8B D1 B8 50 00 00 00 F6 04 25 08 03 FE 7F 01
75 03 0F 05 C3 CD 2E C3 0F 1F 84 00 00 00 00 00 